Store is better than service center, wait times are excessively long. Simply things take a few hours to complete. Brought a.c. service here and they changed the wrong port. I had to tell them which port they had to change and they still did it wrong. Tried to charge for wrong service and for new fixes, not today sir... I got it all for free. I fight for my rights to great customer service. This place is, was and always will be bad service.
Front desk store center, you are great!!! Don't stop doing the best you can do.
Had an appointment, and arrived early. They took it back at appointment time and the. Nobody worked on it for 25 minutes. I went to the counter and spoke to the counter clerk and she disappeared for 5 minutes, bsing with the flunky techs before coming back. Never said anything to me.
Finally the tech comes back and I asked if he greased it. He said no, they didn’t tell me to. So even in 2017, these morons require you to specify that you want the chassis lubed, when you get an oil change. Total time wasted: 45 minutes. I could have bought the tools and materials inside and changed it in the parking lot faster than tht. And I would have lubed it. Don’t waste your time or money here.
The employees are super nice, I have no fault with them. But all I wanted was a quick tire change and inspection.... They said 3 hours..... It's been 20 hours and they haven't even read the code for my check engine light. Hopefully I'll have my car back in time for work tomorrow.
New Manager, new experience. I got my brakes done about 6 months ago and they were starting to squeak and vibrate in steering. Went back last week to get them checked and other things. I noticed that there was a NEW Store Manager named Aaron who is doing a great job with staff. He demonstrated great customer service skills alone with technician Matt. Thanks Aaron for the work on my SUV. It rides and handles a lot better.
I went there yesterday for an alignment and made an app for 1 and they didn't finish until 6. I also ended up having to get 2 new tires, so I got in my car and my tire pressure was low. I went back in to ask if that was normal and they told me yes that it has to adjust to my new tires. Got it home and my husband noticed my tire was flat, we went to put air in my tire...it ended up having no air in it from the beginning not did my second tire. That was so dangerous to me I could have wrecked or something on the highway. The girl who checked me in was great besides telling me that was normal. Probably will never go back there again.
Pep Boys Auto Parts Service is a US Car Repair based in Gastonia, North Carolina. Pep Boys Auto Parts Service is located at 3028 E Franklin Blvd, Gastonia, NC 28056, USA.
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