My daughter bought a car from enterprise and the breaks were squeaking so enterprise said take the car to firestone and they would cover it. Well when they checked it they gave her a paper saying she needed breaks so we dropped it off at 7am when they opened and they got the approval from enterprise by 11am. We told them she needed by 1 the next day at the latest so she could go to work... 3oclock the next day it still isn't finished and they said she don't need breaks! No phone calls or anything to tell us what is going on! I will never go back to this place and never recommend it and I'm taking it to another place after we pick it up to check it out! How can they say it needs breaks and then say oops no it don't! I give them a -5 stars!
Can you give less than a start. Very displeased. Bout 2 tires at 35.99ea. Ended up costing 120 to get my car back. That's 50 bucks for balancing. Said they installed valve stems. Wrong.!! They replaced the caps. Worst place I've been.
We brought my daughter's car here to be fixed. Was told she needed drums and shoes on the rear. Dropped it off 7 am and the next day they say it just needed to be cleaned and lubed. Enterprise is paying for the work. And it 230 the next day and they are still not finished with it. If you have another choice do not come to firestone of Gastonia. Either they were trying to rip me off or they were trying to rip off enterprise. 32 hours and still eaiting
They also over charge guys ...
Purchased a "Lifetime Alignment" more like a lifetime of headaches! Sounds like a great deal.....but since after the first alignment they do a "quick alignment" so fast that the constantly screw up the position of your steering wheel! This was the last time I visit this location! I can't keep coming back 3 times for them to get the alignment right! I wouldn't recommend this place to anyone! And they don't read nor listen to manufacturers recommendations! Try to sell you camber bolts rather than actually adjust the camber like the manufacturer recommends! Shady very shady.....don't trust this place! I sure don't!
Poor customer service. First day I was in, my car came out worse than when I put it in after supposedly new spark plugs were placed. Front desk and facility manager Davon told me “come back in tomorrow, everything will be taken care of”... I left there with an understanding Services rendered would be free. The next day, it took them from 7 am to 3 pm to even get the parts needed. Finally the car was ready at 5 pm and I’m told I owe 600 dollars without any notice or prior conversations. They swindled me and I won’t be back.
Firestone Complete Auto Care is a US Car Repair based in Gastonia, North Carolina. Firestone Complete Auto Care is located at 142 N New Hope Rd, Gastonia, NC 28054, USA.
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