Very interactive staff to customer experience. Teen oriented with product knowledge to accommodate all needs. Very satisfied with how the store is managed and kept clean. Great environment
Jaylan harris was a great employee she did everthing right she was great she did very good welcome me thanks journeys PROMOTION FOR JAYLAN HARRIS
One of the best Journey's I have visited. The store was kept clean and organized. The staff was very friendly & helpful as well. Lastly, the manager is super hot and dope!
We purchased a pair of white vans slip on shoes from the store at Eastrisge Mall. The shoes were purchases on Saturday August 26th this year. The shoes were worn only twice to my daughter's high school. Due to the fact they were white slip ons we handwashed them in the sink and as they dried the shoes had a discoloration to them as a tint yellow. I returned them to the store to exchange them and I was informed that I needed to contact customer service for them to grant authorization to perform a product exchange. Therefore I learned that I was misinformed by the store that customer service does not do this type of process. I still have a pair of defective shoes and my daughter is not pleased that the merchandise she purchased was defective and the store was not interested in meeting her satisfaction. It's something that's retailers make you go through several processes to get a refund or do an exchange. Your satisfaction as a consumer is not worth much. It could be that's why retail sales are slumping.
Journeys is a US Shoe Store based in Gastonia, North Carolina. Journeys is located at 246 N New Hope Rd, #E226, Gastonia, NC 28054, USA.
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